Have questions? Read below for the answers
Buying the right geotextile membrane can be unclear if you are not working with it regularly. The type, weight and application all matter, and using the wrong one leads to poor ground performance.
This page answers the common questions we get around product selection, installation, ordering and delivery. The aim is to help you choose the correct membrane for your ground conditions and get it right first time.
All your queries answered regarding ordering.
Add products to your cart, check quantities and proceed to checkout. Enter delivery details, choose shipping and complete payment. You will receive an order confirmation by email.
If you are unsure on the correct membrane, contact us before ordering with your ground type, use and build-up. This avoids ordering the wrong grade.
Yes, but only before dispatch. Once the order leaves us, it cannot be changed. Contact us quickly if you need to adjust quantities or swap products.
No. You can order as a guest. Setting up an account just makes future orders faster and lets you track your past purchases in one place.
Yes. We supply both trade and retail customers. If you’re buying in bulk or placing regular orders, fill in the form on our Contact Us page and we’ll get back to you with trade pricing.
Yes. Send details of your project, for example driveway on clay, French drain, paddock, patio build-up. We will recommend a specific product and grade.
All your queries answered regarding products.
Start with the job:
If the ground is soft, wet or pumping fines, you need separation and strength. If water movement is the issue, you need permeability and filtration.
They do different jobs. In some builds, both are used together.
It helps, but only as part of the full build-up. A woven membrane stabilises weak ground and reduces rutting. It does not replace proper sub-base depth or compaction.
Yes, but only if installed correctly. Overlap joints by at least 300mm and cover fully. Any exposed gaps will allow growth. Woven membranes block light better, non-woven are secondary weed control.
Yes. This is one of the main uses. It separates sub-grade from sub-base, stops mixing, and keeps the structure stable.
A non-woven membrane. It allows water through while holding back soil. Used in French drains, soakaways and around pipes to prevent clogging.
Yes. Use a sharp knife or scissors. Cut on a flat surface and allow for overlaps before cutting.
Yes. Ground pegs, pins and jointing tape. These are needed to secure overlaps and stop movement during installation.
Most are made from polypropylene or polyester. They are inert in the ground and designed for long-term use.
When installed and covered correctly, it will last decades. UV exposure is the main risk, so always cover promptly.
All your queries answered regarding payments.
We accept major debit and credit cards, PayPal, and Apple Pay. Trade customers can request invoice payment terms via our Contact Us page.
Yes. All payments go through secure, encrypted gateways. We never store or see your card details.
No. Orders must be paid for in full before we can ship them.
Yes. Your VAT invoice is automatically emailed once your order is confirmed, and it’s also available in your online account if you have one.
All your queries answered regarding shipping.
We offer standard and express delivery across the UK.
Delivery costs are shown at checkout. They depend on the order weight, size, and postcode. Larger or remote-area deliveries may cost more.
Yes. Some areas take longer or cost more, but we can deliver anywhere in the UK.
Yes. You can collect from our Wallasey warehouse by arrangement. Contact us before travelling to make sure your order is ready.
Yes. You’ll get a tracking link by email once your order leaves our warehouse. You can follow your delivery on the courier’s website.
Start by checking your tracking link. If there’s no update or the parcel looks stuck, contact us using the Contact Us page and we’ll check it with the courier.
Yes, but please note it’s at your risk. Pallet deliveries always require someone to be there to receive and sign.
All your queries answered regarding return.
You can return unused items within 14 days of receiving them as long as they’re in a clean, resealable condition. Contact us through the Contact Us page to start a return.
We can’t accept returns on custom-cut or bespoke products.
Once your return is approved, we’ll email you the return address and instructions. Pack the items securely so they arrive back in good condition.
If we’ve sent the wrong item or it’s damaged, we’ll cover the cost. For other returns, you’ll need to arrange and pay for the return postage.
Refunds are processed within five working days of the returned items being received and checked.
If you’re installing under a driveway or patio, make sure the membrane sits between your sub-base and soil for stability.
Yes. Without overlap, fines will migrate through joints and cause failure.
Yes. Overlap and pin as standard. Tape can be used where required, especially in drainage or protection layers.
Yes, but take care. Soft ground may require a heavier grade or reinforcement grid to prevent movement during installation.
No. Once covered, they’re maintenance-free. If exposed, check occasionally for wear or debris buildup.
Only if it is clean and undamaged. Any contamination or tearing reduces performance.
These lead to failure, not the product itself.
Still not sure?
Our team can help you choose the right product, check compatibility, or sort delivery and return questions.
Use our Contact Us page to get in touch. Send as much detail as you can about your project or issue - it helps us respond quickly and accurately.
